Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our platform. This policy applies to all users and is compliant with:

• Protection of Personal Information Act (POPIA) - South African privacy law
• General Data Protection Regulation (GDPR) - European Union privacy regulation
• California Consumer Privacy Act (CCPA) - US privacy law
• Other applicable international privacy laws

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, company details, workspace information
• Contact us: Communication preferences, inquiry details, feedback
• Use our services: Qlink content (QR codes and shortlinks), landing page content, form submissions and responses, campaign data, custom domain preferences, usage preferences
• Make payments: Billing information (processed securely by third-party providers)

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Usage data: Qlink scans (QR code scans and shortlink clicks), click-through rates, form submission rates and completion metrics, geographic location data (city, region, country), referrer sources
• Technical data: IP address, browser type, device information (mobile/desktop, device model), operating system, screen resolution
• Analytics data: Page views on landing pages, form views and interactions, session duration, user interactions, engagement metrics, conversion tracking
• Log data: Access times, timestamps, error logs, security events

2.3 Third-Party Sources

We may receive information about you from third-party services you connect to our platform, such as social media platforms or analytics services, in accordance with their privacy policies.

3. How We Use Information

We use your personal information for the following purposes:

3.1 Service Provision

• Create and manage your account and workspaces
• Generate and track Qlinks (dynamic QR codes and shortlinks)
• Create and host custom landing pages
• Create and manage forms for data collection
• Process and store form submissions
• Provide comprehensive analytics and reporting dashboards
• Manage custom domains and branded URLs
• Process payments and manage subscriptions
• Provide customer support and technical assistance

3.2 Communication

• Send service-related notifications
• Respond to your inquiries
• Send marketing communications (with consent)
• Provide updates about our services

3.3 Improvement & Security

• Improve our services and user experience
• Conduct research and analysis
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Cloud hosting and storage providers
• Payment processing companies
• Email service providers
• Analytics and monitoring services
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, with appropriate notice provided.

5. Data Retention

We retain your personal information for different periods depending on the purpose:

• Account data: While your account is active and for up to 30 days after account closure (with option for longer retention upon request)
• Qlink and landing page data: For the duration of active campaigns plus up to 7 years for analytics and reporting
• Form data and submissions: While your account is active and for up to 7 years after collection for analytics purposes, unless you request earlier deletion
• Analytics and scan data: Retained for up to 7 years to provide historical insights
• Financial records: 7 years as required by South African tax and accounting laws
• Marketing data: Until you unsubscribe or object to processing
• Legal records: As required by applicable law

6. Your Privacy Rights

Depending on your location, you may have the following rights:

To exercise any of these rights, please contact us at privacy@rytinco.com. We will respond within 30 days of receiving your request.

7. Security Measures

We implement comprehensive security measures to protect your personal information:

8. International Data Transfers

As a South African company serving global customers, we may transfer your personal information across borders. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Adequacy decisions where available
• Appropriate safeguards and security measures
• Compliance with local data protection laws

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

You can control cookies through your browser settings. However, disabling certain cookies may affect site functionality.

10. Children's Privacy

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify users of material changes via email or platform notification
• Provide a summary of key changes when significant

12. Contact Information