Copyright Infringement Policy

1. Introduction

Rytinco Group (Proprietary) Limited ("Rytinco," "we," "us," or "our") respects intellectual property rights and has adopted this Copyright Infringement Policy to respond to properly formatted notice-and-takedown requests in accordance with:

• The Electronic Communications and Transactions Act 25 of 2002 (Republic of South Africa)
• The Copyright Act 98 of 1978 (Republic of South Africa)
• Other applicable South African intellectual property laws
• International intellectual property treaties to which South Africa is a party

1.1 Policy Scope

This policy applies to all content hosted on or delivered through Rytinco's platform, including Qlinks (dynamic QR codes and branded shortlinks), custom landing pages created with our no-code builder, forms and form submissions, custom domains and branded URLs, analytics content, and any associated content or materials.

2. Designated Agent for Copyright Notices

All notices of alleged copyright infringement and counter‑notices must be submitted to our designated agent:

3. Notice of Alleged Copyright Infringement

3.1 Required Elements

Your written notice must include all of the following information:

3.2 Processing Requirements

4. Our Response to Infringement Notices

4.1 Initial Review Process

Upon receipt of a properly formatted copyright infringement notice, we will:

1. Acknowledge receipt of your notice within 2 business days
2. Conduct an initial review to verify all required elements are present
3. Investigate the allegedly infringing material and claims made
4. Make a determination regarding appropriate action

4.2 Potential Actions

Depending on our investigation, we may take one or more of the following actions:

4.3 User Notification

When we take action based on a copyright infringement notice, we will notify the affected user, including:

• Details of the complaint received
• Specific actions taken (content removal, account restrictions, etc.)
• Information about the counter‑notice process
• Contact information for our designated agent
• Deadlines for submitting a counter‑notice (if applicable)

5. Counter‑Notification Process

5.1 When to Submit a Counter‑Notice

You may submit a counter‑notice if you believe that:

• The material was removed or disabled as a result of mistake or misidentification
• You have the right to use the material (e.g., you own the copyright, have a license, or the use is fair dealing/fair use)
• The original takedown notice was defective or invalid
• The copyright claim is disputed in good faith

5.2 Required Counter‑Notice Elements

Your written counter‑notice must include all of the following:

5.3 Counter‑Notice Processing

Upon receipt of a valid counter‑notice:

1. We will promptly notify the original complainant that a counter‑notice has been received
2. We will provide the complainant with a copy of the counter‑notice
3. If the complainant does not notify us within 10-14 business days that they have filed a court action to restrain the allegedly infringing activity, we may restore the removed content
4. Content restoration is at our discretion and subject to our terms of service

6. Repeat Infringer Policy

6.1 Policy Implementation

In accordance with South African law and our commitment to intellectual property protection, we will:

• Maintain records of copyright infringement notices and counter‑notices
• Monitor patterns of infringing behavior across user accounts
• Take escalating enforcement action against repeat offenders
• Terminate accounts of users determined to be repeat infringers in appropriate circumstances

6.2 Enforcement Actions

Progressive enforcement measures may include:

6.3 Termination Consequences

7. False Claims and Misrepresentation

7.1 Legal Consequences

Under South African law and this policy:

• Any person who knowingly submits false or bad‑faith copyright infringement notices may be liable for damages, including costs and attorneys' fees
• Any person who knowingly submits false or bad‑faith counter‑notices may be liable for damages suffered by the copyright owner
• Making false statements under penalty of perjury may constitute a criminal offense
• We may share information about false claims with relevant authorities

7.2 Platform Consequences

In addition to legal liability, users who submit false claims may face:

• Immediate account suspension or termination
• Permanent ban from using our services
• Loss of access to all Qlinks, pages, and forms
• Forfeiture of any paid subscription fees

7.3 Good Faith Requirement

8. Contact Information and Legal Notices

Policy Updates

This Copyright Infringement Policy may be updated periodically to reflect changes in applicable law or our procedures. Material changes will be announced through our platform and website. Continued use of our services after policy updates constitutes acceptance of the revised policy.