1. Purpose and Scope

This Acceptable Use Policy establishes rules for the proper use of Rytinco's services and platform to ensure a safe and compliant environment for all users.

1.1 Policy Integration

This Acceptable Use Policy ("AUP," "Policy") governs your use of all Rytinco Group (Proprietary) Limited ("Rytinco," "we," "us," or "our") services, including but not limited to:

Rytinco website and web platform (rytinco.com and app.rytinco.com)
Qlinks (dynamic QR codes and branded shortlinks)
No-code landing page builder and custom page hosting
Form builder and submission management
Analytics and reporting dashboards
Custom domain and branded URL services
Workspace and campaign management tools
Any future services or features

This Policy supplements and forms an integral part of our Terms of Service. By using our services, you agree to comply with both documents.

1.2 Legal Framework

This Policy is established under South African law, including the Electronic Communications and Transactions Act 25 of 2002, and applies to all users regardless of their location. Users are responsible for ensuring compliance with applicable local laws in their jurisdiction.

User Responsibility: You are fully responsible for all content, activities, and communications conducted through your account and Qlinks, including actions by authorized users or third parties.

2. Prohibited Content and Activities

You may not use our services to create, host, distribute, link to, or facilitate access to any prohibited content or activities listed below.

2.1 Illegal and Harmful Content

Legal Violations

Content that violates South African law or applicable international laws
Activities prohibited under the Electronic Communications and Transactions Act
Violations of consumer protection, privacy, or competition laws
Content that violates court orders, injunctions, or regulatory requirements

Intellectual Property Infringement

Copyright, trademark, patent, or trade secret infringement
Unauthorized use of proprietary content, software, or databases
Distribution of pirated software, media, or other copyrighted materials
Circumvention of digital rights management (DRM) systems

Harmful and Abusive Content

Hate speech, harassment, bullying, or threats of violence
Content promoting self-harm, suicide, eating disorders, or dangerous activities
Doxxing (publishing private personal information without consent)
Defamatory content or false statements intended to harm reputation
Discriminatory content based on race, religion, gender, sexuality, or other protected characteristics

2.2 Illegal Activities and Services

Criminal Activities

Promotion or facilitation of human trafficking, exploitation, or modern slavery
Child abuse, exploitation, or any content involving minors in harmful situations
Drug trafficking, illegal weapons sales, or controlled substance distribution
Money laundering, terrorist financing, or sanctions evasion
Identity theft, document fraud, or impersonation schemes

Fraudulent and Deceptive Practices

Phishing, social engineering, or credential harvesting
Ponzi schemes, pyramid schemes, or other fraudulent investment opportunities
Counterfeit goods, fake certifications, or false product claims
Romance scams, advance fee fraud, or other confidence schemes
Fake reviews, testimonials, or misleading endorsements

Adult and Explicit Content

Sexually explicit content involving minors (zero tolerance policy)
Non-consensual intimate content or "revenge" sharing
Escort services, prostitution, or sexual services for payment
Extreme or violent sexual content
Content that objectifies or sexualizes minors

2.3 Malicious Technology and Security Threats

Zero Tolerance: Any use of our platform to distribute malware, conduct cyberattacks, or compromise security will result in immediate account termination and reporting to authorities.

3. Security Violations and Technical Abuse

Any attempt to compromise the security, integrity, or availability of our services or other systems is strictly prohibited.

3.1 Prohibited Security Activities

Unauthorized Access and Testing

Probing, scanning, or testing vulnerabilities of our systems or networks without explicit written authorization
Attempting to gain unauthorized access to user accounts, systems, or data
Exploiting security vulnerabilities for any purpose other than responsible disclosure
Reverse engineering, decompiling, or attempting to discover source code
Using our services to scan, probe, or test third-party systems without authorization

Service Disruption and Abuse

Distributed denial-of-service (DDoS) attacks or similar network abuse
Intentional interference with service operations or other users' access
Consuming excessive system resources or bandwidth without authorization
Creating artificial traffic patterns to manipulate analytics or system performance
Attempting to circumvent usage limits, rate limiting, or access controls

Data and Credential Misuse

Misuse of access tokens, API keys, session data, or authentication credentials
Sharing, selling, or distributing account credentials or access tokens
Using compromised credentials or unauthorized access methods
Harvesting, scraping, or collecting user data without consent
Attempting to access data belonging to other users or accounts

3.2 Automated Abuse and Manipulation

Prohibited Automation

Using bots, scripts, or automated tools to create bulk accounts or Qlinks for abusive purposes
Automated clicking, scanning, or interaction designed to inflate metrics artificially
Mass creation of content or accounts to circumvent restrictions or limits
Automated harvesting of content, data, or personal information

Respectful Usage Requirements

Respect robots.txt files, terms of service, and usage restrictions of destination websites
Honor rate limits and usage guidelines provided by third-party services
Avoid overwhelming target servers or services with excessive traffic
Comply with API terms and usage restrictions for integrated services

4. Communications and Marketing Compliance

All communications sent through or linked via our platform must comply with applicable anti-spam laws and consent requirements.

4.1 Email and Electronic Communications

When using our services for messaging, email marketing, or notifications, you must comply with all applicable laws including:

Legal Compliance Requirements

South Africa's Protection of Personal Information Act (POPIA)
Electronic Communications and Transactions Act (ECTA)
European Union General Data Protection Regulation (GDPR) where applicable
CAN-SPAM Act (United States) for recipients in the US
Canada's Anti-Spam Legislation (CASL) for Canadian recipients
Other applicable regional privacy and anti-spam laws

4.2 Required Practices

Consent and Authorization

Obtain proper consent before sending commercial communications
Maintain records of consent and opt-in processes
Ensure consent is freely given, specific, informed, and unambiguous
Provide clear information about data processing purposes

Message Requirements

Include clear sender identification in all messages
Provide accurate subject lines and message content
Include functioning unsubscribe mechanisms
Honor unsubscribe requests promptly (within 10 business days)

4.3 Prohibited Communications Practices

Sending unsolicited commercial messages without proper consent
Using deceptive subject lines, sender names, or routing information
Failing to provide working unsubscribe mechanisms
Continuing to send messages after unsubscribe requests
Harvesting email addresses or contact information without consent
Using purchased or rented contact lists without verified consent
Sending chain letters, pyramid schemes, or viral marketing campaigns

5. Network Usage and Rate Limits

Fair usage policies apply to ensure reliable service for all users. Excessive usage may result in rate limiting or account restrictions.

5.1 Usage Limitations

Rate and Volume Limits

Do not exceed reasonable scan/click rates intended for normal human use
Respect plan-based usage limits and surcharge thresholds
Avoid generating artificial or inflated traffic patterns
Do not create excessive server load through rapid or bulk requests

Prohibited Usage Patterns

Bulk or automated scanning without express written authorization
Using Qlinks for drive‑by redirects, cloaking, or enforcement evasion
Creating redirect chains or loops that waste system resources
Using our platform for bandwidth testing or load testing without permission

5.2 Fair Use and Resource Management

To ensure service quality for all users:

Use resources proportionally to your subscription plan and intended business purpose
Contact us before implementing high-volume or automated use cases
Report any suspected abuse or unusual traffic patterns you observe
Comply with any rate limits or usage restrictions we may implement

Enterprise Users: If you need higher usage limits or custom arrangements, please contact our sales team to discuss enterprise pricing and dedicated resources.

6. Policy Enforcement and Reporting

Violation of this Acceptable Use Policy may result in immediate service suspension, account termination, and legal action where appropriate.

6.1 Investigation and Enforcement Process

When we receive reports of policy violations or detect suspicious activity, we may:

Investigate the alleged violation and gather relevant evidence
Temporarily suspend access to specific Qlinks or account features
Request additional information or clarification from the account holder
Take appropriate enforcement action based on the severity and nature of the violation
Report illegal activities to relevant law enforcement authorities
Cooperate with legal investigations and court orders as required

6.2 Enforcement Actions

Depending on the severity and nature of the violation, we may take the following actions:

Immediate Actions

Content removal or modification
Qlink deactivation or redirection
Temporary service suspension
Account access restrictions

Severe Violations

Permanent account termination
Legal action and law enforcement reporting
IP address or device blocking
Forfeiture of subscription fees

6.3 Reporting Abuse and Violations

Report Policy Violations

Abuse Reports

For violations of this policy:

abuse@rytinco.com

For intellectual property violations:

legal@rytinco.com

General Support

For questions about this policy:

support@rytinco.com

Emergency

For immediate safety concerns:

Contact local law enforcement first, then notify us

When reporting violations, please provide as much detail as possible, including URLs, timestamps, screenshots, and a clear description of the concern.

6.4 Appeals Process

If you believe enforcement action was taken in error, you may appeal by contacting legal@rytinco.com with a detailed explanation. Appeals will be reviewed by our legal and compliance team within 14 business days.

7. Policy Updates and Changes

7.1 Amendment Process

We may update this Acceptable Use Policy from time to time to reflect changes in:

Applicable laws and regulations
Our service offerings and features
Industry standards and best practices
Emerging security threats and abuse patterns
User feedback and operational experience

7.2 Notification and Acceptance

When we make changes to this Policy:

We will update the "Last updated" date at the top of this page
For material changes, we will provide reasonable advance notice through email or platform notifications
We may highlight significant changes in our communications
Continued use of our services after changes become effective constitutes acceptance of the revised Policy
If you do not agree to the changes, you must cease using our services

Stay Informed: We recommend reviewing this Policy periodically to stay informed about acceptable use requirements and any changes that may affect your use of our services.

8. Contact Information and Legal Framework

Policy Inquiries and Compliance

Legal and Policy Questions

For questions about this policy or legal compliance:

Email: legal@rytinco.com

Response time: 2-5 business days

Technical Support

For account or service-related questions:

Email: support@rytinco.com

Response time: 1-2 business days

Acceptable Use Policy

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